Complaints & Content Removal Policy

Second Banana is committed to maintaining a safe, lawful, and respectful platform for all users. Users and third parties may report any content that may be illegal, non-consensual, abusive, exploitative, infringing, or otherwise violates our Terms, Community Guidelines, or applicable laws and regulations.

How to Submit a Complaint or Content Removal Request

Complaints or removal requests may be submitted through any of the following methods:

• By using the in-platform reporting feature
• By emailing: info@secondbanana.app
• By submitting a request through the following form:
  https://www.ccbillcomplaintform.com/ccbill/form/CCBillContentRemovalRequest1/formperma/sBK2jfIoZWAFw2hRRt5Rv2PQncscFzpvOH6bPcwopas

Reports should include sufficient information for us to identify and review the relevant content or account.

Review Process

All complaints and content removal requests will be reviewed and resolved within five (5) business days.

Upon receiving a complaint, Second Banana may:

• Review the reported content and related activity
• Request additional information where necessary
• Evaluate the content under our Terms, Community Guidelines, and applicable laws
• Take appropriate action based on the outcome of the review

Appeals Process

If a reporting party or affected user disagrees with a decision made following a complaint review, they may submit an appeal by contacting info@secondbanana.app within a reasonable period following the decision.

Appeals will be reviewed by our team and a final determination will be provided within five (5) business days where reasonably possible.

Potential Outcomes

Following an investigation or review, Second Banana may take one or more of the following actions:

• Remove or restrict access to content
• Suspend or terminate user accounts
• Issue warnings to users
• Decline to remove content where no violation is found
• Report unlawful activity to law enforcement authorities where appropriate

Second Banana reserves the right to take any action deemed necessary to protect users, comply with applicable laws, and enforce platform policies.